Orders placed prior to 3 pm on any business day are dispatched the same day. Orders placed after this time are dispatched the following business day. All orders are shipped with tracking numbers but the loss of a parcel in transit is not covered. Bronzewing Farm will assist customers who find that they have a missing or lost shipment but takes no responsibility for the shipment once accepted by Australia Post.
Australian orders are shipped Australia
Post. We recommend the Express Post service as we have found the regular parcel service to be extremely unreliable - sometimes taking up to two weeks for a capital city delivery; however we give you the option, even though the cost difference is only a few dollars.
Within Express Post areas, delivery is the next day;
outside that area, Australia Post estimate a 2-3 day delivery time.
number will be provided which allows you to follow the parcel progress using the Australia Post website. Note that it is important that you do track your parcel as we have seen instances where the parcel has been sitting at your local post office awaiting collection for 1-2 weeks.
International orders are typically shipped standard airmail which has parcel tracking and typically takes 5-6 business days. We recommend that international customers order the caterer's packs as these provide maximum peppers for the minimum shipping cost.
In some countries we offer 'economy' airmail. Delivery time should only be a few days longer, however, be aware that there is no parcel tracking with this option which means fewer options for you and us if your parcel goes missing.